Question 1

Can I modify my reservation (early check-in, late check-out, etc.)?

Accepted Answer

Yes — please contact the hotel front desk directly. Be sure to mention you are a CrewTel-USA guest and request any changes to your reservation, including early check-in or late check-out, if availability permits.

Question 2

I made a reservation but didn’t receive a confirmation number. What should I do?

Accepted Answer

Once your reservation is made, CrewTel-USA does not keep records of individual bookings. All records are maintained at the hotel front desk.
 To retrieve your reservation details:
Call: 855-490-7786
After the greeting, enter your airport’s 3-letter code
Select the hotel option and speak directly with the front desk

Question 3

Who can Book through CrewTell USA

Accepted Answer

Our platform is designed exclusively for active and retired airline and aviation employees, their family.

Question 4

Why do I see a pending charge or “incidental hold” on my credit or debit card?

Accepted Answer

When you check in to a hotel, the property may place a temporary authorization hold (also called an incidentals hold) on your credit or debit card. This is not a charge and does not mean you have been billed.
The hold is used by the hotel to cover incidentals, such as potential room damage, unpaid food and beverage charges, or other on-property expenses that may occur during your stay.
Important things to know:
The incidental hold amount is set by the hotel, not CrewTel USA.
The funds remain pending and are not collected unless charges occur.
After checkout, the hotel releases the hold.
The time it takes for the funds to return depends on your bank or card issuer (typically 3–10 business days, sometimes longer for debit cards).
To avoid delays or larger holds, we strongly recommend using a credit card rather than a debit card when possible.
If you have questions about the hold amount or release timing, the hotel’s front desk can provide the most accurate information.

Question 5

How do I book a hotel?

Accepted Answer

Simply select your airport, view available hotels, and click “Book Now.”

Question 6

Are the hotel rates lower than regular public rates?

Accepted Answer

Yes — we negotiate discounted crew rates with each partner hotel. These rates are not available to the general public.

Question 7

Do the hotels provide airport shuttle service?

Accepted Answer

Most of our partner hotels offer free shuttle service to and from the airport. Shuttle details are listed in each hotel’s description.

Question 8

Can CrewTel help with group bookings for full flight crews?

Accepted Answer

Absolutely. If you need to reserve multiple rooms for a crew rotation or training group, contact us directly using the "Contact Us" link and we’ll coordinate with the hotel on your behalf.

Question 9

I’m a hotel manager. How can my property be listed on CrewTel USA?

Accepted Answer

We’re always looking to expand our hotel network. Please visit our “Work with us” section or contact us to learn about listing requirements and partnership benefits.

Question 10

Is there a CrewTel mobile app?

Accepted Answer

A mobile app is in development. In the meantime, our website is fully mobile-optimized and easy to use on any device.

Question 11

What if I arrive late at night or early in the morning — will I still be able to check in?

Accepted Answer

Most of our partner hotels offer 24-hour front desk service and flexible check-in for airline crew. Please check individual hotel policies for details.

Question 12

Are the rooms guaranteed to be quiet or located away from high-traffic areas?

Accepted Answer

We work with hotels to prioritize comfort for crews. While we can’t guarantee room location, properties are briefed to accommodate crew preferences whenever possible.

Question 13

How do I know if a hotel has availability?

Accepted Answer

Availability varies for same day reservations please contact hotel front desk directly.

Question 14

How do I cancel same day reservation?

Accepted Answer

To cancel a same-day reservation, you must call the hotel’s front desk directly before 6:00 PM local hotel time.Same-day cancellations cannot be processed through the hotel brand’s mobile app or website. You must contact the hotel’s front desk by phone to cancel your reservation.

Question 15

How much are my points worth?

Accepted Answer

Every 100 CREWARD points equals $1 toward a published CrewTel participating hotel room rate. Forexample, 5,000 points equals $50 credit. Our commitment is that the value of your points never changeand are redeemable for the same dollar amount.

Frequently asked questions